Practical IT, clear process, no unnecessary fluff
At R01, we deliver practical, secure, and professionally installed IT solutions for small businesses, home offices, residential users, and marine environments. We keep things straightforward: clear advice, defined scope, privacy-first handling of your information, and reliable support without unnecessary fluff.
Our Services
What we provide
We provide networking, security camera systems, NAS and private cloud storage, server setup, IT troubleshooting, custom workstations, and marine IT solutions.
- Network design, installation, optimisation, and remote access
- UniFi Protect security camera systems with local recording
- Synology and other NAS storage deployments
- Workstations and performance-focused desktop builds
- On-site and remote support for business, home, and marine environments
Security & Privacy
Your systems and data matter
We take your data and systems seriously. Information collected through the website or during service delivery is used only for communication, quoting, support, fulfilment, and service delivery.
- Your data is not sold
- Your data is not given to third parties for marketing
- We only access systems when required to deliver agreed services
- We use secure methods for remote access and administration
Remote Support
Fast help when needed
Where needed, we may use secure remote access tools to troubleshoot, configure, update, or maintain systems. This helps resolve issues faster and reduce downtime.
- Remote access is used only for authorised work
- Access is limited to what is needed for the task
- Secure credentials and encrypted methods are used where possible
- Formal agreements are provided during onboarding where needed
Backups & Client Responsibilities
Shared responsibility matters
We can design and implement backup solutions, but reliable IT always involves shared responsibility.
- Clients remain responsible for maintaining working backups unless specifically contracted
- Clients should use strong passwords and protect their credentials
- Recommended updates and maintenance should be actioned promptly
- No IT system is completely immune to failure, loss, or cyber risk
Response Times
Priority based on urgency
We prioritise requests based on impact and urgency. Full outages and critical faults are handled first, with general support and lower-priority requests scheduled accordingly.
- Critical issues receive priority attention
- High-priority faults are handled as quickly as practical
- General support is usually handled during normal business operations
- Managed service clients can be placed on defined service terms and SLA arrangements
Pricing, Scope & Changes
Work may be quoted as fixed-price, hourly, project-based, or under an ongoing service arrangement.
- Scope is defined before work begins where possible
- Additional work outside scope is quoted or approved first
- Invoices are issued on agreed terms
- Managed service plans are available
CCTV & Surveillance Systems
For UniFi Protect and other surveillance deployments, the client owns and controls recorded footage and remains responsible for lawful use and compliance.
Formal Agreements
For business and project work, we provide formal service agreements covering scope, responsibilities, privacy, security, and support arrangements.